Instructions on Returning Goods
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Within a period of two weeks, Customers who are consumers within the meaning of Civil Code [BGB"> Sect. 13 may send back any goods received, without stating the reasons. The period allowed shall commence at the earliest on receipt by the Customer of the goods and these instructions.
Since the goods cannot readily be sent by parcel post, the deadline shall be deemed met provided a written request for the goods to be returned is sent in good time to the following address:
Zweinullvier Werbeagentur GmbH
Tel. 089 4136 9111
Neumarkterstrasse 28
81673 Munich
ZWEINULLVIER will then contact the Customer to make further arrangements for returning the goods. Actually sending goods back can only be done via the courier who has delivered them. Goods cannot be returned using Deutsche Post. The address where returns are accepted is:
media forces network GmbH
Tumblingerstrasse 30
D-80337 Munich
The right of sale or return does not cover goods made to the Customer’s specifications, or ordered at the Customer’s express request after ZWEINULLVIER has drawn attention to this, or otherwise evidently tailored to the Customer’s individual needs.
Consequences of Sending Goods Back
If the Customer effectively exercises his right to send back goods, each party must return to the other any performance already received, and any benefits enjoyed (e.g. advantages of use) must be surrendered. If the goods have deteriorated, compensation for the loss of value may be demanded. This does not apply if the deterioration of the goods is solely due to their having been inspected, such as the Customer might do on a shop location. Incidentally, the Customer may avoid having to afford compensation for any loss of value by not putting the goods to use as if he already owned them, and by refraining from doing anything impairing their value (in particular cutting, bending or otherwise damaging them). If the Customer exercises his right to send back goods, the purchase contract shall lapse.
If goods are sent back, the parcel must be clearly labelled “Return” and a copy of the invoice must be enclosed, along with details of the bank account to which the value of the goods is to be credited.
If the value of the goods exceeds EUR 40, ZWEINULLVIER will assume the cost of sending them back, provided the Customer has already paid all or part of the agreed amount by the date on which the goods are returned and has observed the procedure for returning goods specified in the above instructions. The costs for installing and removing the goods and for any other services requested from ZWEINULLVIER by the Customer in connection with the goods shall not be refunded.
